Yes, you can book a ride with Vipper.com 6 months in advance.
When you book your trip with Vipper.com, we take in consideration the time you will need in order to catch your flight. Therefore, we will take in consideration some extra time to enable you to catch your flight on time.
Yes, with the use of our user-friendly passenger app you will be able to communicate with the driver. However, our driver is also updated with the real ETA or ETD's for your upcoming trip.
No, you cannot change the route.
Yes, all Vipper.com rides are shared with other people, based on the number of seats in the assigned vehicle.
In the booking confirmation e-mail we will provide you with all the necessary information. This will include: name of the driver, driver’s contact number, licence plate and also the pickup location.
You can rate your driver from 1 to 5 stars at the end of each trip.
Drivers rating allows us to have a better understanding of the experience for both the drivers and passengers. We take these ratings very seriously.
Yes, you can book on behalf of other people, but you need to check them individually at the driver.
No, you won’t be additionally charged but your ticket payment isn’t refundable.
No, you won’t be additionally charged but your ticket payment isn’t refundable.
If your carrier does not show up, please contact us as soon as possible so that we can arrange a replacement vehicle right away.
In this case you won’t need to worry as our app works offline. However, once you have booked your trip with Vipper.com we will send you the password for the WIFI network that you can use at the airport.
No, the driver and vehicle will be assigned to you based on availability.
Yes, we can provide children seats. You will have to inform us how many seats you will need so that we can make the appropriate arrangement.
The Vipper carrier will receive an updated ETA or ETD of your flight. This will enable the driver to take in account possible delays. You will receive a push message for an alternative vehicle if necessary.
You can cancel your booking in the agency where you made your booking.
You can always contact our Customers Service for any questions and claims. cs@vipper,com
If you lost something during your ride with our Vipper carrier, please contact the driver through the app or contact our customer service. email@example.com
In case you have questions about how our Vipper Carrier Portal works please click here.
The Vipper carrier account can be created by registering in our carrier portal. Please go to our carrier portal and click on register and fill in the fields with your personal information.
If you are unable to sign in for your Vipper Carrier account, first try to reset the password of your Vipper Carrier account. Please use the link below to receive an email with instructions on resetting your password.
Reset password >
However, if you are still unable to sign in after you’ve reset your password or forgotten the used email address for your account. Then please contact our colleagues at customer service. firstname.lastname@example.org
Yes, your personal information can be changed under the profile tab in your carrier portal.
If you are unable to install the updates for the app, it could be lack of memory on your device. Please, free up some memory and try to install the updates again.
If you are having technical issues with your app, please try out the following quick fixes:
• Restart your device
• Update your app
• Upgrade your phone operating system
• Reinstall the app
• Not enough memory on your device
In case this does not work, and you need further technical support. Please contact our customer service. email@example.com
Yes, you can use your app without internet connection.
You can finish your ride, because the portal registered your ride. After you finish the ride, contact our Customers Service for additional information. firstname.lastname@example.org
If you have signed up to become a Vipper carrier, but are not receiving many (or any) ride requests, we recommend that you do the following:
• Check if you have completed all the profile requirements
• Check if you are within your approved service area
• See if your vehicle details have been approved
All the carrier information in our Carrier Portal database, is well secured. This information will not be released to advertising companies or any other third parties under any circumstances.
At Vipper.com our aim is to provide our users with an excellent service. If your account has been blocked temporarily or permanently as a result, it could be due to the following reasons:
o Low activity score
o Low ratings
o Irregular/suspicious activities
o Any form of misconduct
We are sad to see you leave, if you have any remarks or feedback concerning our services please contact our customer support. If you want to delete your account you can login into your carrier portal and delete your account under the tab profile.
If your statement is missing a trip or you have a wrong fare for one of your trips. Please contact our customer service. email@example.com
If you register to our portal, you are a Vipper Silver Carrier by default. In order to maintain or achieve this status, you need to meet the requirements based on the carrier status you have or want to achieve.
The golden carrier status can only be acquired with good reviews and service.
As a Vipper Golden Carrier you have the following benefits:
● Receive your earnings quicker
● Direct Customer Service
● First to receive requested rides
● Potential ride requests 1 year in advance
● First to new features
● Driver app
● Vipper Carrier Portal
Yes, as a carrier you can lose your Golden Carrier status if you do not fulfill all the requirements.
There are many benefits becoming a part of our carrier partnership program:
- Quickly Increasing your Passenger Base
- Base client feed guaranteeing to your services
- Bigger Efficiency of usage of your vehicles
- Your vehicles seats being bookable in the most important Aviation Systems
If you want to be sure that you picked the right passenger. Please verify the name on the tickets.
If your passenger acts inappropriate, you have permission to drop the passenger at the next station. Contact our customer service. firstname.lastname@example.org
If you need to cancel the ride, after you’ve accepted it, then you need to contact our customer service. email@example.com
If your passenger doesn’t show up, you can report this in the app and contact customer service. firstname.lastname@example.org
If your passenger cancels the ride, please report this in the app.
If a passenger wants to leave you a tip, he/she can do that through the Application.
First try calling the passenger, if you are not able to reach them. Please contact our customer service.
If you get into an accident, please contact our customer service.
Your reviews can be seen on your profile page in the app
Vipper.com requires all of their drivers to have car insurance. The drivers are covered by their own personal car insurance.
If you have any questions, please can contact our Customers Service.
You can submit a claim at email@example.com.
You can make the booking through our Airline Portal.
Yes, you can make changes to your trip at the agent where you purchase your ticket or in the Airline Portal.
No, you aren't allowed to change names or transfer your ticket to a friend or a family member.
You'll find your booking number in the confirmation email and on your e-ticket in the app.
You can pay for your reservation at the agency.
You can cancel your reservation at the agency.
Vipper.com will provide you with an electronic boarding pass after you checked-in. You will need to show your boarding pass in order to board the Vipper.com shuttle.
Luggage Allowance vary with the airline, sector/destination and other factors.
The free luggage allowance refers to the number and weight of the bags included in your ticket price which you can transport as hand or checked luggage. Your free luggage allowance is stated on your ticket.
When you purchase a connecting flight, checked luggage is usually forwarded to your final destination, and will change planes when you do. When you purchase a layover flight, you will need to claim your bags when you land at your layover destination.
You can contact our Customers Service and make a report. firstname.lastname@example.org
For all you compliments and complaints that you want to discuss with our operator, you can contact our Customers service. email@example.com