Open positions

Airline Ticketing Agent

Location: Amsterdam, Netherlands

Customer Support

Location: Skopje North Macedonia

Data Scientist

Location: Amsterdam, Netherlands

 

 

Profile: Customer Support Representative

Location: Skopje, North Macedonia

 

We are the missing link between airline tickets and ground tickets. Vipper.com offers travelers a hassle-free travel experience by selling door to door tickets under one booking. Are you patient and value high customer service?

Then don’t hesitate and apply now!

 

Job responsibilities:

  • Maintaining a positive, emphatic, and professional attitude toward customers
    at all time
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customers interactions, transactions, comments and
    complaints in our CRM
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support
  • Compile reports on overall customer satisfaction

 

Customer Service Representative Requirements:

  • Team player
  • Positive attitude
  • Good communicator
  • Willing to work in shifts
  • Comfortable using computers
  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • Ability to stay calm when customers are stressed or upset
  • Ability to multi-task, prioritize and manage time effectively
  • Masters English language, other European languages are a bonus

 

Vipper.com offer you

  • Competitive salary
  • Challenging Project
  • International work environment